Policies

PLEASE READ CAREFULLY.
BY USING OUR SERVICE YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE.

IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. SEATTLE STS TOWN CAR INC RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.

Reservations:

We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability.

If you make a reservation over the phone and don not receive your confirmation within 24 hours please call us at 8773403434 to confirm your pickup.

Seattle STS Town Car provides a superior level of service, state-of-the-art vehicles as well as an iron-clad on-time guarantee – your car will arrive within 15 minutes of the scheduled time or it’s free. Valid for online and 24 hours in advance reservations. Excludes weather-related delays. Up to $100.

Online reservations made between the hours of 11:00PM to 05:00AM pacific time need to be confirmed via phone. Please call (877) 340-3434 or (206) 420-3400

No-Shows:

If you do not see your driver at a certain pick up point do not leave before calling the dispatch office, (877)-340-3434) we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you at your cell phone, your home phone, or your contact person’s phone all depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any waiting time charges. To authorize the driver to wait please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore A “No Show” fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call (877)-340-3434 to avoid a “No Show” fee.

Damages Resulting From Your Act:

Seattle STS Town Car Inc will charge you the cost of cleaning the vehicle as result of you or your authorized party Getting Sick in, or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.

Credit Card Transactions:

We only take an authorization on the card to guarantee funds availability, it will show as (Pending funds) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges in the event you decide to make some additional stops you did not inform us of or changed your destination. We will then charge your card after the trip has been completed. All reciepts are sent by email.

Disputes:

For Corporate clients with established corporate accounts all charges of the invoice will be considered correct and due upon receipt, unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.

For Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct, unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.

Collection Fees:

You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in cases of non-payment.

Rates Changes:

Seattle STS Town Car Inc can change the rate book and any of the services, charges, costs, fees and expenses at any time without prior notice.

The flat rate includes all fees, taxes, except gratuity for the chauffeur. The chauffeur may accept gratuity payment in cash at the time of service. Alternatively, Seattle STS Town car will automatically add a 20% gratuity to the final bill. 

Weather condition:

For snow days, when roads are not drivable by a sedan we will upgrade your reservation to the four wheel drive SUV and you will be charged an SUV rate.

Itemized Invoices:

Itemized invoices are sent only when requested.

Payment Due Date:

For Corporate clients with established corporate accounts, All payments should be received no later than 15 days from the invoice date unless otherwise agreed on in the contract. Payments not received within the time frame allowed shall occur interest charges added of 20% monthly.

For Individual accounts and personal profiles, All payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of ride.

Point To Point Fare:

Those are prices calculated based on mileage and zones. Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.

Hourly Rates:

Packages of Vehicles rented hourly. Certain hourly minimums and zones restrictions apply.

Waiting Time:

A 30 minutes for domestic, 45 minutes International grace period is allowed following the reported flight arrival time for airport pickups only.
A 10 minute grace period is granted for all other pick-ups. Waiting time will be charged at 10 minute increments after the grace period.
Seattle STS Town Car checks all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time of arrival (ETA).
For train station pick-ups, train schedules can’t be monitored. Therefore, billing begins at the scheduled pick-up time.

Stops:

Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.

Tolls:

All round trip tolls are billed to the customer depending on the route chosen. Seattle STS Town Car will charge for all round trip tolls to and from the designated destination. Seattle STS Town Car only collects the tolls, We do not charge them.

Meet & Greet:

Meet and Greet Airport Service is offered at extra fee to stretch limousine, van and suv customers ($25 to sedan customers). However parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 30 minutes free for domestic flights and 45 minutes free for international flights from the arrival time.

Parking:

All parking fees and other airport regulatory fees are additional (usually $8.00-$16.00 depending on time). We do not charge them, these fees go directly to the airport parking lots.

BABY SEATS:

Seattle STS Town Car recommends that parents get their own BABY SEATS however we can provide one for an additional $15 per seat (please mention that you will need a baby seat when you place your reservation).

Holidays Surcharges:

Holiday and Severe Weather surcharge, may be applied to trips occurring on:

• New Year’s Day
• Memorial Day
• Labor Day
• Christmas Day
• Fourth of July
• Thanksgiving Day